Barcelona Experience Terms & Conditions
Let’s be honest. “Terms and Conditions” are pretty boring, but they’re necessary. You need them to protect the investment you’re putting into your tour or event, and we need them to protect our guides, photographers and our business.
Read below to find out more about our general terms and conditions, as well as specific terms and conditions for photography and bike rentals.
ANY QUESTIONS
Your Private Day Tour & Shore Excursion With Barcelona Experience: Understanding the Specifics
Read about how to book, what happens when you cancel and what is and is not included in your private Barcelona day tour or shore excursion.
What`s Included
- All transportation: Private vehicle or modern coach for your comfort, security and group size. All bikes for bike tours.
- Punctuality: We pick you up on time, and we drop you off on time. Our clients never miss their boat.
- All sales tax, unless otherwise specified.
- Full support during your tour, attention to detail and a high level of personal service.
- Travel consulting and area recommendations before and during your stay.
- Flexible itinerary that allows for on-the-fly adjustments.
- Mix-and-match options that allow you to create your own itinerary.
- Friendly, local, English-speaking guides who make communication clear and easy.
- Exclusivity and privacy, which allow you to maximize your time without the hassle of a large group.
- A go-at-your-own pace philosophy in which you choose the speed of your tour.
- Advance ticket purchasing options, in which we take care of your tickets before you arrive to avoid long lines and delays the day of your excursion.
What`s Not Included
Lunch: To allow you the flexibility of choice and preference, the cost of your meals are not included in the cost of the tour.
You decide where, when and what you want to eat. Your guide and host will have suggestions for you.
Lunches typically cost between 10 and 25 euros per person. Your guide’s meal will be included in your lunch bill.
Entrance Fees: Entrance fees to museums and other attractions are not included in the price of the tour unless otherwise noted.
You can choose which attractions you want to enter.
We’ll work with you to acquire the tickets for the sites that suit you.
“Cattle syndrome”: Many shore excursions and day tours turn into cattle-herding lessons; huge groups frantically craning their necks to find their tour guide in hopes of hearing a fact or two.
You receive personalized, attentive service from Barcelona Experience; in other words, no bull.
Hassle and worry: Our tours are private, fun and professional.
We take the hassle and worry out of your tour so you get the best experience possible during your visit to Barcelona and beyond.
Time Frames
- Choose your photography workshop start time during the booking process.
- Half-day photography tours are up to 4 hours.
- Full day photography tours are up to 7 hours.
- Contact us about any specific requests, group needs or themes.
Meeting Point
- We will go to you. Your friendly guide and host will meet you at your hotel, apartment or other location to start your adventure. During the booking process you will be asked to provide your designated meeting point.
Things to Consider
- Transportation: This is a walking tour. However, you might be required to use the metro or a taxi to reach some locations. Transportation costs are not included in the tour prices. Your guide and host will offer you a choice of transportation best suited to your group size and itinerary.
- Food & drinks are not included. To allow you the flexibility of choice and preference, the cost of your meals are not included in the cost of the tour. You decide where, when and what you want to eat. Your guide and host will have suggestions for you.
- Lunches typically cost between 18 and 30 euros per person. Your guide’s meal will be included in your lunch bill for full-day tours.
- Your camera: Nearly any camera or phone on the market today or in the past few decades will work on our tour. New or old, the basic principles of photography apply to all cameras … even smartphones!
- Book Early: We book on a first-come, first-serve basis. Dates fill up during the busy season.
- Unsatisfied with this itinerary? Questions about our tours? Contact us to start a dialogue about what you need and when you need it.
Payments
Full payment is due at the time of booking. Payments are made through our secure online booking system, with PayPal, by phone or in person.
For clients who create a customized itinerary, payment is due once the itinerary and price are finalized.
- All major credit cards are accepted. A 2.9% transaction fee will be applied to credit card transactions.
- Cash is accepted.
- Prices do include Spain´s 21% sales tax, unless specified otherwise.
Common Language
- Credit card companies and PayPal never miss an opportunity to charge businesses for received payments. Lame, right? To offset some of this cost, we charge a small percentage for these types of transactions. Please don’t hate us!
Cancellation Policy
- Cancellations made 30 days or more from the date of your tour will receive a full refund.
- Cancellations made between 29 and 21 days from the date of your tour will receive a 50% refund.
- Cancellations made between 20 and 14 days from the date of your tour will receive a 25% refund.
- Cancellations made within 13 days days or less from the date of your tour will not receive a refund.
- Barcelona Experience is not responsible for cancellations that are out of our control. If you miss your connecting flight to Barcelona and consequently miss your scheduled tour, we follow the guidelines stated above.
Tell Us About Your Trip Needs.
All information is for the sole use of Barcelona Experience. Your information will not be sold, traded or be otherwise made available.
We will usually reply within 24 hours with some suggestions.
Barcelona Experience Photography Terms & Conditions
Read this section to find out about general terms and condtions for our photography services, payments, reservations and cancellations.
Generalt Terms
- All photography services provided at the booked event will be detailed in the contract provided at the point of booking. The photographer is obligated only to the terms of the contract.
- Client is responsible for providing a list of people whom he/she would like to be photographed during the booked event. In giving these names, the client consents to Barcelona Experience’s use of these photographs for its website, promotional material, advertising and other marketing avenues. The client waives the right for compensation for the company’s use of this content.
- Events within 25 km of Barcelona will not include surcharges for travel and transportation. Any events outside of the 25 km radius may incur surcharges for travel and transportation.
Common Language
- We offer you all the services we promise, from the beginning to the end of your event.
- You give us permission to photograph your event etc. and to use the photos for our website and other avenues that promote our business.
- If there’s anyone who absolutely doesn’t want to be photographed (international bank robbers, other criminals on the lam, undercover international spies and the like), let us know. We’ll make sure they don’t appear in the photos we take.
- Events that are far away from Barcelona (+25 km) take a lot of gas and time, so, we’ll most likely add a travel fee to your bill.
Paymentes & Reservations
- Full payment is due once the details of your event have been finalized in order to guarantee your event.
- Payments are made through our secure online payment system, wire transfer, or in person.
- For clients who create a customized itinerary, payment is due once the itinerary and price are finalized.
- All major credit cards are accepted. A 2 % transaction fee will be applied to credit card transactions.
- Cash is accepted.
- Prices do include Spain´s 21% sales tax, unless specified otherwise.
Common Language
- Credit card companies never miss an opportunity to charge businesses for received payments. Lame, right? To offset some of this cost, we charge a small percentage for these types of transactions. Please don’t hate us!
Cancellation Policy
- Refunds of 50% of the contracted price will be given to clients who cancel their reservation 31 days or more from the first day of their event.
- Refunds of 25% of the contracted price will be given to clients who cancel their reservation within 30-21 days prior to the first day of the event.
- Refunds of 10% of the contracted price will be given to clients who cancel their reservation within 20-14 days prior to the first day of the event.
- No refunds will be given for cancellations made within 13 days before the first day of their event.
Common Language
- We offer you all the services we promise, from the beginning to the end of your event.
- You give us permission to photograph your wedding and to use the photos for our website and other avenues that promote our business.
- If there’s anyone who absolutely doesn’t want to be photographed (international bank robbers, other criminals on the lam, undercover international spies and the like), let us know. We’ll make sure they don’t appear in the photos we take.
- Events that are far away from Barcelona (+25 km) take a lot of gas and time, so, we’ll most likely add a travel fee to your bill.
Questions? Concerns? Click here to contact us.